Hi Valued Customers!
Effective November 01, 2022, for valued customers with positive Covid-19 test results and canceled flights, the refund process will be processed with applicable terms and conditions.
Cancellation Time | Cancellation Fee | Note |
> 72 hours (before departure time) | Refund Fee of 25% from the Basic Fare | Airport Tax, PPN, Iuran Wajib Jasa Raharja: refundable |
72 hours - 4 hours | Refund Fee of 50% from the Basic Fare | |
< 4 hours (within 4 hours before departure time) | Refund Fee of 90% from the Basic Fare |
The refund process can be done through the following:
- Ticket purchase through Travel Agent / Online Travel Agent the refund process is submitted to the Travel Agent/Online Travel Agent where the ticket was originally purchased.
- Ticket purchases through the Lion Air Group website, Lion Air Group Mobile App, Contact Center, and Lion Air Group Office can do refund process through a link
https://www.lionair.co.id/en/manage-booking/refund-request
Purchase of Lion Air Group Tickets can be through:
- Lion Air Website www.lionair.co.id
- Lion Air Group Contact Center 24 Hours WhatsApp 0811-1938-0-888 (Chat only)
- Lion Air Group Head Office 24 Hours Jl. Gajah Mada No.7
#SmartTraveling #SafeFlight