Hi Valued Customers!


Effective November 01, 2022, for valued customers with positive Covid-19 test results and canceled flights, the refund process will be processed with applicable terms and conditions.


 

Cancellation Time
Cancellation Fee
Note
> 72 hours (before departure time) 
Refund Fee of 25% from the Basic Fare 
Airport Tax, PPN, Iuran Wajib Jasa Raharja: refundable
72 hours - 4 hours 
 
Refund Fee of 50% from the Basic Fare 
 
< 4 hours (within 4 hours before departure time)
Refund Fee of 90% from the Basic Fare 


The refund process can be done through the following:

  • Ticket purchase through Travel Agent / Online Travel Agent the refund process is submitted to the Travel Agent/Online Travel Agent where the ticket was originally purchased.
  • Ticket purchases through the Lion Air Group website, Lion Air Group Mobile App, Contact Center, and Lion Air Group Office can do refund process through a link 
    https://www.lionair.co.id/en/manage-booking/refund-request



Purchase of Lion Air Group Tickets can be through:

  • Lion Air Website www.lionair.co.id
  • Lion Air Group Contact Center 24 Hours WhatsApp 0811-1938-0-888 (Chat only)
  • Lion Air Group Head Office 24 Hours Jl. Gajah Mada No.7



#SmartTraveling #SafeFlight