1. How do I make the purchase/order of prepaid baggage?

Answer:

Purchase/order of prepaid baggage can be made no later than 6 hours before departure. The place of purchase can be selected from one of the places below:

  • Directly to the travel agent where the ticket is purchased
  • Lion Air Group representative office
  • Lion Air website at www.lionair.co.id. 


2. Can I still make prepaid baggage if the flight ticket was originally purchased through a Travel Agent?

Answer: 

Yes, you can still make prepaid baggage purchases via:

  • Directly to the travel agent where the ticket is purchased
  • Lion Air Group representative office
  • Lion Air website at www.lionair.co.id


3. Unused prepaid baggage purchases or leftover baggage weight that I paid for, can it be returned?

Answer:

Refund prepaid baggage can only be made if it is accompanied by an unused flight ticket.


4. How much is the price per kg for paid baggage purchases?

Answer:

The price of prepaid baggage varies based on each flight route. The price list can be seen at the following link: https://www.lionair.co.id/docs/default-source/default-document-library/prepaidbaggagelist-20nov2019.pdf?sfvrsn=595c50cd_2