1. If I want to cancel my flight, can I return the rapid voucher that I bought with the ticket?

Answer:

As long as the rapid voucher has not been used, it can be refunded.


2. If my test result is positive, can I receive a full refund of my ticket price?

Answer:

Yes, you will receive a full refund for the flight ticket. If the purchase is made through a Travel Agent, the process can go directly to that party, if the purchase is made on the Airline, you can make a cancellation via our website: https://www.lionair.co.id/en/manage-booking/refund-request 


3. Is the airline responsible for my rapid test, if there is a flight delay or cancellation?

Answer:

The airline will be responsible as long as the RT – PCR voucher is purchased from the Airline & has not been used