1. How will I receive my refund? 

Answer:

The correct way to refund tickets is determined based on the way the ticket was originally paid:   

 

PAYMENT

THE WAY OF REFUND

Cash/ ATM

Transfer to bank account

Credit Card

Back to card limit

           







2. How long will it take to receive my refund?


Answer:

PAYMENT

REFUND TIME

Local Bank (Indonesia)

Foreign Bank

Cash

15 (fifteen) days work

60 (sixty) days work

Credit card

30 (thirty) days work

60 (sixty) days work

Debit card

30 (thirty) days work

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