1. Can I refund my ticket?

Answer:

Yes you can, by submitting a few supporting documents and following terms & condition.  For the steps, see the following link: https://www.lionair.co.id/en/manage-booking/refund-request  


2. My flight has been rescheduled/ cancelled. Can I cancel it and choose a refund?

Answer:

Cancellations & refunds are permitted if the flight is rescheduled/ cancelled by the Airline.


3. How can I know if the refund request has been received by Lion Air?

Answer:

After submitting through our official website, you will automatically receive a confirmation e-mail.


4. How can I know the status of my refund request?

Answer: 

We will inform you when the process was done, or you can confirm by send e-mail to customercare@lionairgroup.com