1. Can I change my ticket schedule?

Answer:

Yes you can. For Terms & Condition see the link: https://www.lionair.co.id/en/terms-conditions#one 


2. Can I change the flight route from the ticket that has been purchased

Answer:

Changing flight routes can only be done by submitting an old ticket for refund process following the applicable terms and conditions, then buying a new ticket according to your desired destination route.


3. When can I change my flight schedule

Answer:

You can change your flight schedule at any time following the applicable terms & conditions in several ways:

Send e-mail to customercare@lionairgroup.com..


4. My flight has been rescheduled/ cancelled. Can I change it back?

Answer:

Yes, you can change the schedule if the flight is rescheduled/ cancelled by the Airline, for terms & conditions you can contact:


5. Will I get a new ticket after making a schedule change?

Answer:

Yes, you will get it according to the schedule changes that have been made and will be sent via email automatically, or you can request by e-mail to customercare@lionairgroup.com..


6. Can I request a schedule change for one ticket if there is more than one ticket/passenger in one booking code?

Answer:

Yes, you can apply via:

  • Call Center at (+62) 21 6379 8000/ 0804 1 778899, or
  • Send e-mail to customercare@lionairgroup.com
  • Come to the Lion Group representative offices.