1. The name on my ticket has wrong letters, can it be corrected?

Answer:

For passenger names with errors in writing on the ticket, confirmation can be made in advance in several ways that you can choose:

  • Contact our 24 hours Call Center at (+62) 21 6379 8000/ 0804 1 778899.
  • Come to the nearest Lion Air Group Representative Office
  • Send email to customercare@lionairgroup.com

2. When is the last time I could do a name/ gender correction?

Answer: 

For name/gender correction, it can be done as long as it is still outside 24 hours from the scheduled departure on the ticket