Hi Valued Customers!


1. If a refund has been submitted via:

  1. Purchase tickets directly to airlines: through Website tools at the link: https://www.lionair.co.id/en/manage-booking/refund-request (continued to no. 2)
  2. Purchase through a Travel agent: through the Travel agent where the ticket was purchased and further details by the Travel Agent


2. The refund process will take time:


  1. Ticket Payment
    Method
    REFUND PROCESS TIME

    Local Bank (Indonesia)
    Foreign Bank
    Cash
    15 (fifteen) working day
    60 (sixty) working day
    Credit Card
    30 (thirty) working day
    60 (sixty) working day
    Debit Card
    30 (thirty) working day
    -

          In accordance with the Regulation of the Minister of Transportation (PM) 30/ 2021*


3. If until the deadline, there is still no refund:

  1. Check the email registered at the time of the Refund request, and whether there is a lack of data & attachments. Example: If the account number of the beneficiary is not included in one of the names on the PNR, a power of attorney is required. A lack of power of attorney will hinder the refund process.
  2. Has the phone number of our Refund Team been saved? so that loyal customers know that we are contacting them to ask for a refund confirmation/lack of data that must be attached.
  3. Confirmation of data related to Refund to Customer will use the number:

         +62  895386009486 

         +62  895386009485


4. Or, you can confirm with Customer Support, with the email subject: REFUND // PNR: ABCDEF (insert airline booking code)

  1. E-mail address: customercare@lionairgroup.com
  2. Attach KTP/Passport and bank data/ Account number


Note: 

Delays in refunds are often caused by incomplete data and/or errors in writing bank data (Account number, account holder name, etc.)           



Purchase of Lion Air Group Tickets can be through:

  • Lion Air Website www.lionair.co.id
  • Lion Air Group Contact Center 24 Hours WhatsApp 0811-1938-0-888 (Chat only)
  • Lion Air Group Head Office 24 Hours Jl. Gajah Mada No.7



#SmartTraveling #SafeFlight