Hi Valued Customers!
How to refund ticket cancellation is determined based on the payment method chosen to pay for the ticket.
For example, if the ticket is paid using a credit card, a refund for the cancellation of the ticket will be refunded to the credit card number, the initial payment.
The following are ticket payment options through the Lion Air group ticket sales channel:
| INITIAL PAYMENT | TICKET SALES CHANNEL | REFUND METHOD |
| Cash | Branch Office, Airport Customer Service | Transfer to Passenger Bank Account |
| Debit Card | Branch Office, Airport Customer Service | Transfer to Passenger Bank Account |
| Credit Card | Branch Office, Airport Customer Service | Transfer to Passenger Bank Account |
| Convenience Store: Indomaret/Alfamart/ Alfamidi/Alfaexpress/ Lawson | Lion Air Website /Mobile app | Transfer to Passenger Bank Account |
| Virtual Account | Lion Air Website /Mobile app | Transfer to Passenger Bank Account |
| Credit Card | Lion Air Website /Mobile app | Back To Credit Card Limit |
| ATM/ Payment code | Lion Air Website /Mobile app | Return to Account When Payment Is Made |
| Debit Card | Travel Agent/ Online Travel Agent | Via Travel Agency/ Online Travel Agent |
| Credit Card | Travel Agent/ Online Travel Agent | Via Travel Agency/ Online Travel Agent |
| Debit Card/ Credit Card/ Cash | GDS Travel Agent | Via Travel Agency/ Online Travel Agent |
Refunds request for ticket purchases on the website, contact center, branch offices, and airports can be made through:
https://www.lionair.co.id/en/manage-booking/refund-request
Purchase of Lion Air Group Tickets can be through:
- Lion Air Website www.lionair.co.id
- Lion Air Group Contact Center 24 Hours WhatsApp 0811-1938-0-888 (Chat only)
- Lion Air Group Head Office 24 Hours Jl. Gajah Mada No.7
#SmartTraveling #SafeFlight
