Hi Valued Customers!


Reschedule flight tickets at the request of Valued Customers (Voluntary exchange), can be done by paying attention to the following steps:


A. Read the terms and conditions of flight schedule changes (Rebook)


Flight Schedule Change Time

Penalty

Changes outside 72 hours before departure

Administration Fee + price difference (if any)

Changes within 72 hours to 4 hours before departure

50% change fee (Base fare) + price difference (if any)

Changes within 4 hours before departure

90% change fee (Base fare) + price difference (if any)


ADMIN FEE

 

IDR MYR SGD THB TWD AUD USD INR VND 
100,000 
25.00 
30.00 
750 
1500 
150.00 
100.00 
1500 
200,000



B. Do the reschedule via the channel below (optional)


C. For the sake of convenience, please don't delay the payment of the ticket after the schedule change is made


Before changing the reservation schedule, Valued Customers also need to know the "General Rebook Terms":

  1. Maximum Rebook is 2x before payment is made, you will be asked to pay a change fee first if there is a 3rd change
  2. Minimum rebook in the same class on the reservation system or in a higher class (upselling)
  3. The administration fee is charged per ticket number, and the change fee is charged per coupon on the ticket
  4. No refund at the time of Rebook/Exchange
  5. The infant is only subject to price difference (if any)
  6. Not allowed to change the route of flight.



Purchase of Lion Air Group Tickets can be through:

  • Lion Air Website www.lionair.co.id
  • Lion Air Group Contact Center 24 Hours WhatsApp 0811-1938-0-888 (Chat only)
  • Lion Air Group Head Office 24 Hours Jl. Gajah Mada No.



#SmartTraveling #SafeFlight