Hi Valued Customer


Correction Name is a name amendment process on customer ticket without changing the pronunciation match with the Identity (Passport/KTP/SIM <Driving License>)
Example : Lani become Lanny

 Correction Gender is a gender/title amendment process on customer name on the ticket
Example : Mesra/Ayu Mr become Mesra/Ayu Ms 

 Change Name is the process of changing name and pronunciation on the ticket
Example : Anita become Yunita 



Terms and condition for Correction Name and Correction Gender :
1. Correction Name up to 3 character as long as it doesn't change the name and pronunciation are free of charge 

2. Correction Name more than 3 character as long as it doesn't change the name and pronunciation,will be charged with Administration Fee (according to the currency used for ticket payments). 

3. Correction Gender are Free of Charge
 
4. Correction Name can be done maximum 24 hour before the flight and is not possible to do correction at the airport

5. If a difference in the name of the customer is found at the airport for less than 24 hours, the customer must purchase a ticket based on the available class (at least in the same class) and issue it according to the name listed on the identity card

6. Change Name Are Not Allowed


How do the correction name or correction gender/title?

  • Lion Air Group Contact Center 24 hours WhatsApp no 0811-1938-0-888 (Chat only) 
  • Chat with us in our Live Chat 
  • Send an email to customercare@liongroup.com
  • Come to Lion Air Group Office Gajah Mada (open 24 hours)



Purchase of Lion Air Group Tickets can be through:

  • Lion Air Website www.lionair.co.id
  • Lion Air Group Contact Center 24 Hours WhatsApp 0811-1938-0-888 (Chat only)
  • Lion Air Group Head Office 24 Hours Jl. Gajah Mada No.7



#SmartTraveling #SafeFlight