Hi Valued Customer!


Each ticket purchase channel must send an E-ticket printout containing flight data.

However, if the E-ticket has not been received, valued customers can take the steps below:


To get the ticket, you have paid for via the website:

          - Booking Reference (PNR)

          - First Name

          - Last Name

          - Flight Number

          - Flight Date



What if you have done the above but still haven't received the E-ticket and there is an error from the website?

Valued customers can send an e-mail via Contact us or through the feedback form by providing data in the form of:

  • Booking Reference (PNR)
  • Ticket Number (13 digits)
  • First & Last Name

Customer support will send an E-ticket within a maximum of 24 hours.


Note: The airline always uses the Electronic Ticket (E-ticket) data reference in the airline reservation system to determine whether the reservation has been paid/used/refund/exchange.


What if a valued customer pays for a ticket more expensive than the price written on the ticket?

Valued customers can request confirmation by contacting us via E-mail by providing data in the form of:

  • Airline Name
  • Booking Reference (PNR)
  • Ticket purchase channel: Airport customer service/ Airline branch office/ Airline official website
  • Copy the email to the address infopax@lionair.co.id


Lion Air Group Customer Support Email Address: customercare@lionairgroup.com


Purchase of Lion Air Group Tickets can be through:

  • Lion Air Website www.lionair.co.id
  • Lion Air Group Contact Center 24 Hours WhatsApp 0811-1938-0-888 (Chat only)
  • Lion Air Group Head Office 24 Hours Jl. Gajah Mada No.7


#SmartTraveling #SafeFlight