Hi Valued Customer!
Each ticket purchase channel must send an E-ticket printout containing flight data.
However, if the E-ticket has not been received, valued customers can take the steps below:
To get the ticket, you have paid for via the website:
- Open the link: https://www.lionair.co.id/en/manage-booking/retrieve-booking
- Fill in the requested information:
- Booking Reference (PNR)
- First Name
- Last Name
- Flight Number
- Flight Date
What if you have done the above but still haven't received the E-ticket and there is an error from the website?
Valued customers can send an e-mail via Contact us or through the feedback form by providing data in the form of:
- Booking Reference (PNR)
- Ticket Number (13 digits)
- First & Last Name
Customer support will send an E-ticket within a maximum of 24 hours.
Note: The airline always uses the Electronic Ticket (E-ticket) data reference in the airline reservation system to determine whether the reservation has been paid/used/refund/exchange.
What if a valued customer pays for a ticket more expensive than the price written on the ticket?
Valued customers can request confirmation by contacting us via E-mail by providing data in the form of:
- Airline Name
- Booking Reference (PNR)
- Ticket purchase channel: Airport customer service/ Airline branch office/ Airline official website
- Copy the email to the address infopax@lionair.co.id
Lion Air Group Customer Support Email Address: customercare@lionairgroup.com
Purchase of Lion Air Group Tickets can be through:
- Lion Air Website www.lionair.co.id
- Lion Air Group Contact Center 24 Hours WhatsApp 0811-1938-0-888 (Chat only)
- Lion Air Group Head Office 24 Hours Jl. Gajah Mada No.7