Hi Valued Customer!



Baggage is personal belongings in the form of property belonging to passengers who are carried on a flight to meet needs during the flight or final destination with the permission of the Airline.



Types of Baggage in Flight:

1. Cabin Baggage: goods/objects belonging to passengers that may be brought into the aircraft cabin and are under the control of the passengers themselves.

2. Checked Baggage: goods handed over by passengers to airlines to be transported by the same aircraft.



What Valued Customers must do if they experience baggage damage/lost baggage/luggage is delayed:

  1. Reporting baggage problems to the Lost & Found officer before leaving the Arrival Area.
  2. The report must be accompanied by a baggage tag number document, identity card, and boarding pass.
  3. Get proof of the report by filling out the PIR (Property Irregularity Report) form.
  4. Checking the carry-on baggage before leaving the Arrivals Area.


Classification of baggage irregularities (checked baggage category):

  1. Lost Baggage
  2. Damaged Baggage
  3. Pilferage Baggage 


For points 1,2,3, passengers need to report to the Lost and Found officer at the arrival airport with complete documents in the form of a baggage tag number, boarding pass, and identity card, and a PIR (property irregularity report) will be made for follow-up.



In the form of damage or loss of baggage that is realized by passengers outside of the Arrivals Area, it is with a heavy heart that we inform you that this is not the responsibility of the Airline.



A courtesy report is a report on the occurrence of loss or damage that will be followed up without any obligation to provide compensation, for example, a report of loss of luggage/baggage of passengers' cabins and the Airline assisting the process of tracing/searching for lost baggage reports.


In the Regulation of the Minister of Transportation no. 77 of 2011 articles 5 & 6, the responsibilities of the Airline include:

  • Loss of Checked Baggage or contents of Checked Baggage will be compensated in the amount of Rp. 200,000 (two hundred thousand rupiahs) per KG and a maximum of Rp. 4,000,000 (four million rupiahs) per passenger.
  • Damage to Checked Baggage, compensation is given according to the type of damage in terms of shape, size, and brand of Checked Baggage.
  • Checked baggage is considered lost if it is not found within 14 days from the date of arrival
  • The airline is exempt from claims for compensation for valuables stored in checked baggage (except at the time of check-in the passenger has stated and shown that in the checked baggage there are valuables and the carrier agrees to carry it, usually the airline will ask the passenger to ensure the baggage).



Purchase of Lion Air Group Tickets can be through:

  • Lion Air Website www.lionair.co.id
  • Lion Air Group Contact Center 24 Hours WhatsApp 0811-1938-0-888 (Chat only)
  • Lion Air Group Head Office 24 Hours Jl. Gajah Mada No.7



#SmartTraveling #SafeFlight