Hi, Valued Customers!
Valued customers can request confirmation by contacting us via E-mail by providing data in the form of:
- Airlines name
- Airline booking code
- Photo of baggage tag and boarding pass:
- Airport location:
- Baggage payment location: Check-in counter/ Waiting Room/ in front of the entrance to the plane
- Field officer name
Make sure before making the payment for baggage that you know clearly about:
- Do you get free baggage (Free baggage allowance)?
- How many Kilograms is the excess baggage?
- How much Rupiah per kilogram must be paid?
- Ask for proof of payment and a nominal recap according to what was paid.
What if a customer pays more than the price stated on the ticket?
Valued customers can request confirmation by contacting us via e-mail by providing data in the form of:
- Airline name
- Airline booking code
- Ticket purchasing channels
- Airport customer service/Airline representative office/Airline official website
- Copy the email to customercare@lionairgroup.com
Purchase of Lion Air Group Tickets can be through:
- Lion Air Website www.lionair.co.id
- Lion Air Contact Group Center 24 Hours WhatsApp 0811-1938-0-888 (Chat only)
- Lion Air Group Head Office 24 Hours Jl. Gajah Mada No.7
#SmartTraveling #SafeFlight