Hi Valued Customer,


Good news for all Valued Customers, Lion Air Group provides alternative flights according to your wishes through the Self Service feature when you experience a schedule change from the Airline (Involuntary Changes), and you want another flight schedule to fulfill your needs. 


Please follow this step to make Involuntary Changes:

  • Please click this link: https://www.lionair.co.id/en/invol
     - You can choose a new schedule D-3 or D+3 from your schedule, which was rescheduled by the airline
     - After you select a new schedule, the system will process your new ticket and send it via email



  • You can change the flight for FREE for 1-time change.
  • If your flight continues with other Lion Air Group airlines, Lion Air Group will offer alternative flight routes with the Lion Air group flight.
  • Suppose your flight continues with an airline outside the Lion Air Group. In that case, this is beyond the control of Lion Air Group and is not responsible for further following the terms and conditions of Lion Air Group.
  • You can apply for a Full Refund if there is no schedule according to your wishes


For other services, you can contact us through the contact center below :

  • Contact Center 24-Hour WhatsApp 0811-1938-0-888 (Chat only) 
  • Email to customercare@lionairgroup.com with the subject: Schedule Change / PNR: ABCDEF (6 Letters Booking Code)


Notes:

  • Attach the booking code (6 letters) and your ticket number (13 digits) when contacting the Lion Air Group contact center so that customer support can follow it up immediately
  • Please enter the desired time or date, and our customer support will send your new E-ticket.



Purchase of Lion Air Group Tickets can be through:

  • Lion Air Website www.lionair.co.id
  • Lion Air Group Contact Center 24 Hours WhatsApp 0811-1938-0-888 (Chat only)
  • Lion Air Group Head Office 24 Hours Jl. Gajah Mada No.7



#SmartTraveling #SafeFlight