Lion Air Group

Travel Policy 14

• Children Under 12 Years flying?
• Conditions For Flights With Infants?
• Customers Requiring A Stretcher On Board
• Domestic Travel Requirement For Foreigner (WNA) During Covid-19
• Haven't Got A Vaccine, Is It Possible To Get On The Flight?

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Flight Information 17

• A New Culinary Experience Above 30,000 Feet, With The Latest Batik Air Menu
• Batik Air In Flight Sales Menu
• Benefits Of Online Check-In Through Lion Air Group Mobile Apps
• Dangerous Goods That Are Prohibited From Being Carried On Board
• Don't Joke About "BOM" On A Flight

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Baggage Terms & Conditions 20

• Bring Live Animal/Pet
• Cost of Bringing Wheel Chair & Baby Stroller
• Damaged or Lost Baggage?
• Definition of Baggage
• Free Baggage Allowance

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Reservation and Payment 13

• Cashless Payment Lion Group
• Collaborating Banks For ATM Payments
• Correction Name and Correction Gender
• How To Get A New Ticket After Payment?
• How To Get The Ticket After Payment?

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Schedule Change Confirmation 2

• Schedule Change And Cancellation Flight From The Airline ?
• Change Of Flight Route On Lion Air Group Tickets?

REFUND 7

• How to Submit a Ticket Cancellation (REFUND)?
• Is It Possible To Get A Refund, If The Covid Test Result Is Positive?
• Refund Acceptance
• Refund Terms And Conditions For Lion Air, Wings Air, Batik Air, & Super Air Jet
• Ticket refund status

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Complaints & Claims 1

• Don't Get The Receipt For Baggage Payment?

Voluntary Exchange 1

• How To Reschedule The Flight With Lion Air Group?